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Fitness Couple High Five

TERMS AND CONDITIONS

Cancellation and Refund Policy &
CSMA Operation Manual

Record Keeping

At CrossFunction Sports Massage Academy, we prioritize accurate and secure record keeping to maintain compliance, ensure transparency, and uphold the integrity of our programs.

  1. Student Records:

    • Maintain records for each participant, including enrollment forms, signed agreements, payment records, and course completion certificates.

    • Store records electronically on a secure cloud-based system, with access restricted to authorized personnel only.

    • Retain all records for a minimum of five years, as per industry best practices and regulatory requirements.

  2. Course Records:

    • Document all course curricula, updates, and supporting materials.

    • Track attendance, assessment results, and feedback for each course.

  3. Evaluation Records:

    • Collect and store participant feedback forms digitally.

    • Regularly analyze data to inform course improvements.

 

Providership Policy

CrossFunction Sports Massage Academy is dedicated to providing high-quality education that meets professional standards for continuing education.

  1. Accreditation and Compliance:

    • Ensure all courses meet the requirements of accrediting organizations, such as the National Board of Athletic Trainers and NCBTMB.

    • Clearly communicate course objectives, outcomes, and educational standards in all promotional materials.

  2. Instructor Qualifications:

    • Select instructors with extensive experience and credentials in sports massage and related fields.

    • Ensure instructors have continuing education training to maintain alignment with current industry standards.

  3. Educational Resources:

    • Develop and provide high-quality, evidence-based materials to support learning.

    • Regularly review and update resources to reflect the latest research and practices.

 

Conflict of Interest Policy

CrossFunction Sports Massage Academy is committed to maintaining the highest ethical standards in all operations.

  1. Disclosure Requirements:

    • Staff and contractors must disclose any relationships or interests that could influence their role within the academy.

    • Ensure transparency in financial, professional, or personal interests that could create potential conflicts.

  2. Mitigation Measures:

    • Implement procedures to manage and resolve disclosed conflicts of interest.

    • Assign independent reviewers for decisions potentially influenced by disclosed interests.

  3. Accountability:

    • Periodically review the Conflict of Interest Policy and adherence across the organization.

    • Enforce disciplinary actions for non-compliance, ranging from warnings to termination of association.

 

Cancellation, and Refund Policy

Transparency and fairness are integral to our financial policies at CrossFunction Sports Massage Academy.

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REFUNDS:

  • All questions and requests must be made through email to courses@crossfunctionmassage.com

  • If purchased more than 60 days before the live course start date, students are eligible for a 100% refund of current received funds within 7 days of the initial purchase

  • A 20% refund of current received funds is available if requested more than 30 days before the live course start date, regardless of the purchase date

  • If the request is made within 30 days or less before the live course or intensive start date, no refunds are allowed.

  • A $50 cancellation fee will be deducted from funds paid prior to refunding.

  • Refunds can only be made back to the card that was used for purchase.

  • Exceptions for emergencies or extenuating circumstances are considered on a case-by-case basis.

TRANSFERS:

  • Amount paid on file may be applied as a coupon code to a future week-long intensive, A La Carte Live Section, or Single Course Live Session in that country, within eight months of the initial course purchase date.

  • If you transfer from one live course date to another, you will lose any extra / special discounts that were applied to your initial registration.

  • No transfers or refunds can be made once event begins

ONLINE/DIGITAL COURSES:

All payments made for online and/or digital courses are non-refundable nor cancellable, and no refunds shall be issued or credits allowed. The student's access to the course content will be available until the course is no longer valid with the company.

 

CLOSING:

CrossFunction Sports Massage, PLLC, reserves the right to cancel registration and remove the student from a live or digital course if the student fails to pay for the course or any other registration fees, has copyright infringements on any content/material, or at-will under undue and unfortunate circumstances. In these very rare circumstances, any cost or registration fees that have been collected by the company will not be refunded.

 

Contact Information

For questions or additional support, please contact: CrossFunction Sports Massage Academy Email: courses@crossfunctionacademy.com
Phone: (425)595-3436
Website: crossfunctionacademy.com

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